Resident & Visitor Tracking Products

GateHouse Solutions^® Automated Attendant Module allows residents to leave a message for the guards with their visitor first and last name. Guards will see the waiting voicemail when the visitor arrives at the gate. This keeps the guards focused on the visitor's lane, not the phone and it eliminates lost paper notes between guard shifts.

This module allows residents to admit visitors, vendors, etc. who are not on the visitor list, without interacting with the guard. The residents will dial into the automated attendant, which will use caller ID to retrieve the caller's file. The resident will leave a message of who is coming to visit (friend, contractors, etc), which will be saved in the resident's record. When a visitor desires entry, the guard pulls up the resident record, sees the voice authorization prompt, clicks on it, and listens to the message. The guard then processes the visitor. This visitor tracking system can handle up to four (4) dedicated telephone lines (customer to provide phone service and lines). Includes separate PC (no monitor), with phone cards, loaded and configured.

GateHouse Solutions^® Visitor Pass Module prints out a pass to be placed on the dash board of a visiting vehicle. Along with the community logo, the name of the visitor, the resident, and the expiration date of the pass, a number of other items may be chosen to be printed on the visitor pass, such as directions or community rules.

GateHouse Solutions^® Mobile Guard Module is a scaled down version of the guard workstation. It allows the guard to use a tablet to look up visitors, process visitors, open the gate, and print visitor ID badges to a portable or remote printer, scan visitor passes via barcode scanner (equipment sold separately).

GateHouse Solutions^® Resident Phone App Module allows residents and administrators to conveniently use their smart phone to manage their resident profile (occupants, automobiles, and pets) and visitor list.

This app is available for download on Android and iPhone.

GateHouse Solutions^® has taken the next step in providing customers with a complete visitor and resident management system. GateHouse Solutions^® developed a cloud-based access control software to provide administrators with more flexibility to view the activity for their community from anywhere with internet access. The software was also developed to provide security guards more functionality to enhance their operating effectiveness by providing them with a dashboard of all activity and monitoring page to view all live transactions throughout the day. GateHouse Solutions^® partnered with HID Global, one of the leading manufacturers of access control equipment, in order to provide our customers with the best equipment. This combination of software and equipment provides the customer with enhance functionality and more reliability. This module integrates with many types of readers used for access control (i.e. - transponder readers, card/fob readers, wireless transmitters, barcode scanners, etc.).

Allows the Administrator to manage the resident access control credentials from a single database. The Administrators will be able to add, edit, and delete resident credentials from the Administrator Workstation of the GateHouse Solutions^® Visitor Management software. Expiration dates may be added to credentials to automatically expire. This gives the community more control over short term contractors, permanent contractors and renters entering the community after their contracts expire.

GateHouse Solutions^® Visitor Check-In Module allows guards to admit, look up, and check out visitors via a barcode scan. The visitors will only need to be enrolled once, then the pass will be scanned on re-entry. This provides accurate and efficient processing of visitor entry and exit from your community.

Barcodes are printed on the visitor ID badge, which can provide for a multi-use pass or multi-day pass. When a visitor returns to the community, the guard will scan the barcode on the visitor pass and the software will determine if entry is authorized. If the visitor is authorized, the software will check-in the visitor (barcode scanner hardware required).

GateHouse Solutions^® E-Mail Module allows residents to notify the guard of visitor authorization, party lists, or special instructions. The visitor tracking system is able to recognize multiple e-mail addresses.

GateHouse Solutions^® Visitor Notification allows an alert to be sent to the resident whenever a visitor arrives or notification of a receipt of a package. There are two options available regarding the sending of text/email:

1. Universal Texting is where you do not need to enter the carrier details for the resident's cell phone number that the text is being sent to. There is an additional "per text" charge for this service.
2. Self Texting is where you enter the details regarding the cell phone carrier into the resident's record.

GateHouse Solutions^® Caller ID Module allows the guard to view the phone number of the incoming call on the computer. The “Find Resident” button searches the resident database for a matching phone number, so the guard can record the caller’s needs. The “Dial Resident” button allows the guard to automatically dial the resident's phone number to obtain a verbal authorization to admit the visitor at the gate. This option requires a compatible modem be installed in the computer.

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GateHouse Solutions^® TOPS Interface Module allows for the synchronization of changes TOPS community to the GateHouse Solutions^® database. The interface only reads TOPS database specified (PROPERTIES, OWNERS, VENDORS). The interface identifies any changes in TOPS and insert/updates GateHouse Solutions^® database. The interface will not change any record in TOPS. No financial information will be taken from TOPS.

GateHouse Solutions^® Resident Web Portal Module allows residents to review and update their personal information, vehicle information, and visitor list. This module requires an annual fee to be billed after the first year. The first year's fee is included in the initial investment.

GateHouse Solutions^® Remote Guard Module allows for the processing of residents and visitors to a property without the necessity of having a Guard perform this function at the Guard House or having a Guard House become the access point. The Remote Guard Station allows flexibility so that the client can control access to the property and offers several options for configuration. A Remote Guard Kiosk is available which provides pass printing, intercom with video, ID badge and driver’s license scanning.

GateHouse Solutions^® Imaging Module will greatly increase the guard’s ability to quickly and efficiently process visitors. Through the use of the scanner, visitor and resident driver licenses are scanned in seconds, capturing their name, license number, and their picture, all of which will be stored in the database. This data entry method makes it quick and easy for the guards to enroll and authorize visitors. The guard will no longer spend time entering information manually and the community will be assured that the guard has checked the visitor’s ID.

GateHouse Solutions^® Package Management Module allows the guard to enter information regarding the package into the resident’s records. When the guard accesses the resident’s record, there is a flashing icon showing a package is waiting for pick up by the resident. When the resident picks up the package from the guard, the guard updates the information regarding the package. In this module, there is no “automatic notification” to the resident that a package is waiting for pick up.

*Note: If using the above module and the site has the GateHouse Solutions^® Automated Attendant Module, the package pick up feature is turned on in the voice server and there is notification when the resident calls the voice server advising them that there is a package for pick up.

*Note: If the customer has the GateHouse Solutions^® Email Module then the system will send out an email notification to the resident, upon acceptance of package, by guard.

GateHouse Solutions^® Signature Interface Module allows for the capture of a signature for visitors, packages, etc.

GateHouse Solutions^® Resident Badging Module provides the necessary printer and software to print single or dual sided identification badges for residents and workers. Badges can be designed in a variety of formats, to distinguish between groups, etc. Badges may be printed on proximity cards to be used to gain access at various peripheral locations to be added to these visitor control system. The cards may be maintained through the GateHouse Solutions^® visitor tracking software.

GateHouse Solutions^® Video Capture Module allows for the capturing of a picture from a camera (max. 2) that will be stored with the entry transaction, on the local database, within the PC. Typical camera views include license plates of the visitors and/or a picture of the driver.

This module allows for the GateHouse Solutions^® software to pull specific information from the Jonas™ Club software to reduce the Administrator's time of double entry. This interface requires the customer to purchase the Data Mart Module from Jonas™ Club Software and set up a SQL server through Jonas™. Please contact us for more details.

In an effort to increase the speed of welcoming visitors into communities, the residents now have the ability to send a pass to their visitors via email prior to arriving on-site. The visitor can either present the email with the visitor pass on their smart phone or print it out on paper to present to the guard when they arrive. This reduces the amount of time spent by each visitor waiting for a pass to be printed. The residents will need to log-in to their Resident Web Portal and select this option when pre-authorizing a visitor. The E-Pass will also include a barcode that will be used by our Check-In Module. When the visitor arrives on-site, they will simply present their E-Pass on their phone and the security guard will use a wireless handheld scanner to scan the barcode to quickly check-in the visitor and open the gate. The E-Pass is especially useful on holiday weekends or special events when communities are overwhelmed with an influx of visitors at one time.